Welcome to the sitter service
You're all set up. This page walks you through logging in, booking your first sitter, and the few rules that keep things running smoothly for everyone.
Logging in
Your account is where you book, manage your membership, and message our team.
Go to the login page
Visit sandhillsnannyco.enginehire.io/login/135. Bookmark it, since you'll be back.
Sign in the first time
Use the email address you registered with as both your username and your password.
Set a new password
You'll be prompted to reset your password right away. After that, sign in with your new one.
Your family profile
Sitters read your profile before they walk in the door. A complete one means fewer questions, a calmer first visit, and better matches.
- Each child's name, age, and personality
- Allergies, medications, and medical needs
- Daily routines: naps, meals, bedtime, screen time
- House rules and anything off-limits
- Pets in the home
- Emergency contacts and your pediatrician
- Parking, gate codes, or base access details
- Anything that helps your kids feel at ease
Posting a booking
Sitters on our team see open bookings and claim the ones they can work. Here's how to give yours the best chance of being covered.
Book early
The more lead time, the better your chances. It also helps us see demand and bring on more sitters when we need them.
Fill in the notes
Anything the sitter should know for this booking: where you'll be, what's planned, and anything that's different from your profile.
Watch for confirmation
You'll be notified when a sitter claims your booking. Until then, it's still open.
School pickup or drop-off?
Select the child commuting tag and put the full details in your booking notes: school name, pickup time, car line or front office, and who's authorized.
Booking length
There's a 3-hour minimum per booking. You can book for less, but you'll be billed for 3 hours.
Requesting a specific sitter
Found a sitter your kids love? We're glad. Here's how to ask for them again.
Email us, don't just add a note
Naming a sitter in your booking notes doesn't send the booking to them. Email info@sandhillsnannyco.com with the date and the sitter's name, and we'll coordinate it.
Availability isn't guaranteed
Our sitters have their own schedules, so we can't promise the same person every time. If consistency matters most, ask us about a part-time nanny placement.
Meet-and-greets
Want your kids to meet a sitter before the real thing? Schedule a meet-and-greet.
Sitter pay and fees
You pay the sitter for their time. Your membership or one-time booking fee covers the agency side.
Situations with an added fee
| Booking with less than 48 hours' notice | $25 |
| Sick child care | $25 |
| Holidays | +$6/hr |
| More than one family on a booking | $25 |
| Running more than 30 minutes past your end time | 1.5x rate |
| Late return | $10 |
Cancelling or changing a booking
Plans change. The earlier you tell us, the better for you and your sitter.
24+ hours' notice
Cancel free through the app.
Inside 24 hours
A late cancellation fee applies: 10% of the booking to the agency and 50% to the sitter, who set aside that time for you.
Good to know
Keep scheduling in the app
Please book, change, and confirm everything through the app rather than texting sitters directly. It keeps a clear record and makes sure nothing falls through the cracks. Gate passes or finding your home are fine to sort out with your sitter.
Questions or concerns go to our team
If something didn't go the way you hoped, call or email us. We'd rather hear it directly so we can make it right. We don't handle concerns over text.
Hiring a sitter outside the agency
Sitters you meet through us are part of our network. Hiring one directly outside the agency triggers a $2,160 referral fee and may end your membership. If you'd like a sitter more regularly, talk to us about a placement.
Changing, pausing, or cancelling your membership
To upgrade or pause, reach out to our team anytime. If you're booking more than your plan covers, a higher tier usually saves you money.
To cancel, fill out our membership cancellation form.
The full rules
Everything is in our terms and conditions.
We're here if you need us
Questions about your account, a booking, or a sitter? Reach our team Monday through Friday.
Call or text (910) 698-8122 or email info@sandhillsnannyco.com